Cancelation & Return Policy

Cancelation Policy

An order can be cancelled any time before receiving confirmation. However, when the confirming e-mail is received, the order will be processed for delivery, and hence cannot be cancelled. Nevertheless, we will do our best to understand order cancellation; otherwise, the product can be returned in accordance with the return policy stated down below.

Return Policy

Ghayar spare parts are returnable in the event that they have not been fixed, disassembled, adjusted or damaged within 3 days of receiving the order. However, the returned items should be unused and in their original packing, including all elements and components contained in the original packing. In case of defect on the parts, they will be subject to return procedures within 7 days through which evaluation takes place.

PS: Electrical or Hazardous material like Air Bag/ECM etc., parts are unreturnable if connected or used for whatever reason.

Return Procedures

• Talk to a customer support specialist on 800442522, chat on the web: www.ghayar.ae or the respective app.
• You will receive return authorization (RA) after entering shipment number in your account on the web: www.ghayar.ae or the respective app
• Then, you will receive an email, confirming acceptance of return process
• Put the item in the original packing (non-damaged).
• The delivery company will coordinate with you to receive the item, if it is still in the original packing and does not violate the return policy stated above. The item shall be picked from the delivery location or anywhere in the vicinity no more than 3 kilometers far. Otherwise, the customer shall bear the shipment cost regardless of the return reason.

Please bear in mind that returned item(s) shipment cost shall be on the customer in cases of no manufacturing defect or a fault from the part of Ghayar Company.

• Refund: refund is processed within 24-48 hours following the receipt of item and check thereof. Refunded amount shall be added to the payment method followed while purchasing, along with a confirming message. Purchases done by credit cards may take from one to seven working days to enable your financial institution to reflect the refunded amount on your account. The bank transaction charge will be deducted from customer according to the bank policy.

Governing Law/Jurisdiction

The content of the policy herein is subject to the United Arab Emirates (UAE) laws, Emirate of Dubai, regardless of choice or conflicting principles of law. The customer shall thus agree to turn to the UAE Jurisdiction in case of any conflict, claim or dispute with regard to agreements and whatever emanating therefrom.

Contact Us

In case of queries not addressed hereinabove, please contact us through the following means.

• Company Tel: +97142551383
• Toll-free: 800442522
• Mob: +971559117222
• Email: [email protected]

Issued on: 15, March 2020.